Shipping & Delivery

Free NZ delivery on orders over 200$

*Prices are shown after any applicable discounts.

Please note: We currently ship within New Zealand only.

Sustainability Commitment

At BROWS BOUTIQUE, we are committed to protecting our natural environment. To reduce paper waste, all invoices are sent electronically via email only.
Providing a valid email address at checkout is required to complete your order.

Thank you for supporting our eco-friendly practices.

Click & Collect​

We offer convenient Click & Collect options for customers who prefer to pick up their orders.

Pick-Up Locations

• Rolleston (Christchurch) – 96 Renoir Drive, Rolleston 7614
  (Head Office & Click & Collect)

• Auckland – 36 Trelawn Place, Cockle Bay, Auckland 2014
  (Pick-up location only)

To use Click & Collect, simply select “Collect from Store” at checkout. You will be notified once your order is ready for collection.

Click & Collect Availability

Pick-up is available 7 days a week.
Please call or text 022 015 8903 to arrange a suitable collection time.

Delivery

 We’ve partnered with NZ Post to ensure your orders are delivered safely, quickly, and affordably.

• All orders are sent via express delivery

• Estimated delivery time: 1–3 working days, depending on order time and location

• Overnight delivery is available across New Zealand

Shipping Rates

• $8.50 – North Island

• $9.50 – North Island (Signature Required)

• $12.50 – North Island Rural

• $13.50 – North Island Rural (Signature Required)

• $8.50 – South Island

• $9.50 – South Island (Signature Required)

• $12.50 – South Island Rural

• $13.50 – South Island Rural (Signature Required)

Tracking & Delivery Responsibility

All parcels are tracked through a specialised NZ Post tracking system.

If an order is shipped without signature required, responsibility transfers to the recipient once the parcel is marked as delivered.
Please ensure a safe and secure delivery location is available.

Returns

All orders leave our warehouse in brand new, undamaged condition.

Can I Return an Item?

Yes. We offer exchanges or refunds within 30 days of receiving your order, provided that:

• The item is unused, unopened, and undamaged

• The product is returned in original condition

• All original packaging, parts, and accessories are included

Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.

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Damaged or Faulty Items

In rare cases, items may arrive damaged or faulty due to circumstances beyond our control.

If this occurs:

1. Email us info@browsboutique.co.nz with photos and a brief description of the issue

2. Please retain the goods, as the manufacturer may request inspection

3. We will resolve the issue promptly by arranging a replacement or refund within approximately 3 working days.

 Sale Items – Terms & Conditions

Final Sale Policy

All items purchased from our SALE section are final sale.

• No refunds

• No returns

• No exchanges

Please choose carefully before completing your purchase.

Product Expiry Information

• Expiry dates are clearly stated in the product title or description

• Sale items may be discounted due to short-dated or expired stock

• By purchasing, you acknowledge and accept the listed expiry information

If you have any questions regarding expiry dates, please contact us before placing your order.

Return Process

Occasionally, you may receive goods that are damaged or faulty due to circumstances beyond our control.

If you receive a damaged or faulty item:

• Contact us with photos and a description

• Retain the item for possible manufacturer inspection

• Return shipping costs remain the customer’s responsibility unless otherwise agreed

If you’re not satisfied with your purchase from our website, you’re welcome to return the items to us in their original, unopened condition within 10 days of delivery. We will gladly exchange, replace, or refund your order.

For all order-related issues, please email us at: info@browsboutique.co.nz

 

 

Thank you for choosing Brows Boutique NZ ????
We appreciate your understanding and continued support.